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Zepto Business Model Canvas

Zepto Logistics & Delivery

Key Partnerships

  • FMCG brands
  • Local suppliers
  • Delivery partners
  • Investors (Y Combinator)
  • Real estate partners
  • Payment processors
  • Cloud providers

Key Activities

  • Dark store operations
  • Demand forecasting
  • Delivery optimization
  • Customer acquisition
  • Inventory management
  • Expansion
  • Brand partnerships

Key Resources

  • Dark store network (500+)
  • Delivery fleet
  • Technology platform
  • Supply chain
  • Funding
  • Customer data
  • Brand recognition

Value Propositions

  • 10-minute delivery
  • Wide selection (6,000+ SKUs)
  • Competitive pricing
  • Reliability
  • Zepto Pass benefits
  • Quality assurance
  • Easy returns

Customer Relationships

  • Zepto Pass subscriptions
  • Customer support
  • Personalized recommendations
  • Referral rewards
  • Push notifications
  • In-app chat
  • Loyalty programs

Channels

  • Zepto mobile app
  • Referral programs
  • Digital marketing
  • Social media
  • Influencer partnerships
  • Outdoor advertising
  • Word of mouth

Customer Segments

  • Urban millennials
  • Busy professionals
  • Families
  • Convenience seekers
  • Late-night shoppers
  • Office snack runs
  • Emergency purchases

Cost Structure

  • Dark store operations
  • Delivery costs
  • Customer acquisition
  • Technology
  • Inventory
  • Real estate
  • Employee costs

Revenue Streams

  • Product margins
  • Delivery fees
  • Advertising (brand partnerships)
  • Zepto Pass subscriptions
  • Commission from brands
  • Data insights
  • Private labels

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Zepto Business Model Canvas: Complete BMC Analysis

The Zepto Business Model Canvas reveals how Zepto pioneered 10-minute grocery delivery in India. This BMC framework analysis covers Zepto's nine building blocks: Key Partners, Key Activities, Key Resources, Value Propositions, Customer Relationships, Channels, Customer Segments, Cost Structure, and Revenue Streams.

Value Propositions: 10-Minute Delivery

Zepto's Value Propositions include 10-minute grocery delivery, wide product selection (6,000+ SKUs), competitive pricing, and reliability. This speed proposition exceeds traditional delivery in the Instacart Business Model Canvas and competes with Zomato's Blinkit.

Revenue Streams: Delivery and Advertising

Zepto's Revenue Streams include delivery fees, product margins, advertising (brand partnerships), and Zepto Pass subscriptions. This advertising revenue model resembles monetization in the Instacart Business Model Canvas and DoorDash Business Model Canvas.

Customer Segments in the BMC

Zepto's Customer Segments include urban millennials, busy professionals, families, and convenience seekers in Indian metros. This urban focus mirrors the city-first approach in the Uber Business Model Canvas and Zomato Business Model Canvas.

Key Resources: Dark Store Network

The Key Resources block includes dark store network (500+), delivery fleet, technology platform, and supply chain. This dark store model differs from the marketplace approach in the Instacart Business Model Canvas and Flipkart Business Model Canvas.

Key Partners and Key Activities

Zepto's Key Partners include FMCG brands, local suppliers, delivery partners, and investors. Key Activities encompass dark store operations, demand forecasting, delivery optimization, and customer acquisition. Compare operations to the DoorDash Business Model Canvas logistics.

Channels and Customer Relationships

Zepto's Channels include mobile app, referral programs, and digital marketing. Customer Relationships leverage Zepto Pass subscriptions, customer support, and personalized recommendations. This subscription approach echoes DoorDash DashPass.

Cost Structure Analysis

Zepto's Cost Structure includes dark store operations, delivery costs, customer acquisition, and technology. The unit economics challenge mirrors the path to profitability in the DoorDash Business Model Canvas.

Comparing Quick Commerce Business Model Canvases

Study related BMC examples: Zomato BMC for Blinkit competition, Instacart BMC for grocery delivery, DoorDash BMC for delivery logistics, and Flipkart BMC for Indian e-commerce.

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